Refund Policy
This Refund Policy explains when you can cancel or receive a refund for purchases from DEWAN Marketing Agency. It forms part of our Terms & Conditions. It does not affect any rights you have under UAE consumer protection law.
1. Digital products (guides, templates and toolkits)
Digital products are delivered instantly once your payment is confirmed. For this reason, purchases of digital products are final once access has been granted, except where:
- you were charged more than once for the same product;
- the product cannot be accessed because of a technical fault that we are unable to fix within a reasonable time; or
- the product is materially different from its description.
In these cases, please contact us within 14 days of purchase.
2. Online courses
You may request a full refund within 7 days of purchase, provided you have completed no more than 20% of the course's lessons. After that, course purchases are non-refundable, except in the situations listed in section 1.
3. Free products
Free products and courses involve no payment, so no refund applies. You can ask us to close your access at any time.
4. Marketing services and the 90-Day Revenue Engine
- Agency services are governed by your proposal or service agreement. Where it sets out cancellation or refund terms, those terms apply.
- If no other terms apply and you cancel before the program kick-off, we will refund the amount you paid, less any costs already incurred on your behalf.
- Once work has started, fees for work performed and for the current billing period are non-refundable.
- Advertising spend is paid directly to the ad platforms and cannot be refunded by DEWAN.
5. How to request a refund
Email info@dewanmarketing.com with your name, the email address used for the purchase, the product name and your order reference, and a short explanation. We will reply within 5 business days.
6. How refunds are paid
Approved refunds are made only to the original payment method used for the purchase. We process them within 5–10 business days of approval; your bank or card issuer may take additional time to show the refund. Once a refund is issued, access to the related product or course is removed.
7. Chargebacks
If you have a problem with a purchase, please contact us before disputing the charge with your bank so we can resolve it quickly.
Contact us
Questions about this policy? Contact DEWAN Marketing Agency at info@dewanmarketing.com, by WhatsApp or phone on +971 52 322 5299, or by post at 101 Armada Hotel, Al Barsha, Dubai, United Arab Emirates.